Refund policy

Return & Refund Policy

Last Updated: September 13, 2026

At QuiteFlame, we carefully pack every order before shipping. Please read our Return & Refund Policy before placing your order.

Refunds

Orders can be cancelled and refunded only if the order has not yet been shipped.

If your order has already been shipped, it cannot be cancelled or refunded.

For eligible cancellations, a 10% platform/processing fee will be deducted from the refund amount, and the remaining amount will be refunded to the original payment method.

Returns for Damaged or Broken Candles

We accept returns only when the candle arrives broken or damaged.

To be eligible for a return:

The candle must be unused and unlit.
You must record a continuous, clear video while opening the package.
The video must clearly show the package, opening of the package, and the damaged/broken candle.
You must contact us with the video proof as soon as possible after delivery.

Opening-package video proof is mandatory for any damaged or broken candle claim.

If you do not have a clear opening/unboxing video showing the package being opened and the damage, the return/replacement claim will not be applicable, subject to applicable consumer law.